Managing Customer Value
Do Design: Why beauty is key to everything (Do Books) was the topic of my conversation with Alan Moore. Alan is an entrepreneur, author and speaker. Working at the intersection between design, technology and business, he possesses a unique grasp on the changes that are reshaping our world and an insight and passion on how to transform organizations Read More …
Tomorrow will be a special edition of the Business901 Podcast. Lean Branding (Lean (O’Reilly)) author Laura Busche joined me for a great conversation about startup branding. Her book is based on the Lean Startup Principles. An excerpt from the Podcast: Joe: If you could give one bit of advice to someone about branding, what would Read More …
Joe Pine: “What you’re doing is that you’re shifting from thinking of them as constraints to thinking of them as resources. When you say that time is an element that costs our customers that’s a constrained view, instead of recognizing that customers have time that they want to spend inside of experiences.” – excerpt from Read More …
A few months ago, I did a Podcast with Mark Graban, Senior Fellow at the Lean Enterprise Institute. I enjoyed talking to Mark and at the end of the Podcast; we went off the subject matter and started a discussion on social media. The tape was running and we recorded some additional thoughts on social Read More …
My podcast next week will feature Roy Osing, the author of Be Different or Be Dead, Your Business Survival Guide. This is a little different, no pun attended, from my regular podcast but differentiation is a key term in my upcoming blogs so for me it was very appropriate and timely. Lance Henderson of the Read More …