Managing Customer Value
Tracy Defoe is the president and chief Education Organizer of The Learning Factor Inc. A Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy does this is a variety of ways and one her favorites is the Toyota Kata. That was our primary discussion point for the upcoming Read More …
Joe McCormack is an experienced marketing executive, successful entrepreneur and author, Joe is recognized for his work in narrative messaging and corporate storytelling. His new book, Brief: Make a Bigger Impact by Saying Less (Wiley & Sons, 2014) tackles the timeliness of the “less is more” mandate. Related Transcript and Podcast: Be Effective, Be Brief Read More …
Balanced Scorecards tell you the knowledge, skills and systems that your employees will need (learning and growth) to innovate and build the right strategic capabilities and efficiencies (internal processes) that deliver specific value to the market (customer) which will eventually lead to higher shareholder value (financial). – “Having Trouble with Your Strategy? Then Map It” Read More …
John Janstch of Duct Tape Marketing wrote a great blog piece today and I copied it with permission to my e-mail list. An excerpt from the piece: “Small businesses must change the way they think about and approach lead generation – they must think more in terms of being found and less in terms of Read More …
When in doubt, challenge the strategy, not the tactics. Seth’s Blog: Thinking bigger The bigger point is that none of us are doing enough to challenge the assignment. Every day, I spend at least an hour of my time looking at my work and what I’ve chosen to do next and wonder, “is this big Read More …
More than 27 percent of hiring managers say they are skeptical of employees’ excuses for showing up late. It turns out their doubt is warranted: 24 percent of all employees decide to make up a fake excuse rather than tell the truth. What does this mean to you? If you’re sitting in a traffic Read More …