Managing Customer Value
In a recent podcast, Kelly Allan discusses the work of Peter Scholtes, I asked Kelly; “How do you think Peter Scholtes would like to be remembered? What do you think was the most important thing to him?” Kelly Allan: Certainly, joy. Pride and joy in work would be right up there for Peter. Trying to Read More …
Smart Mobs, Peer to Peer Networks, Crowdsourcing and Lean is what Liz Guthridge, the founder of Connect Consulting Group and I talked about in our podcast. When I created the cloud, I saw what was really important to Liz and at the center of her thoughts; people! At Connect Consulting Group, Liz helps leaders implement Read More …
Dr. Eric Reidenbach has been a favorite author, mentor and collaborator with me through recent years. We developed the info-program Driving Market Share where we spent a great deal of time discussing his favorite past time, the subject of value. He has given me the honor of posting his latest article. I have taken the Read More …
I had the pleasure of doing a guest blog post on Tim McMahon’s Lean Journey blog and it was titled, Lean Sales and Marketing – Not without a new Toolset!. As the name indicates is discusses how you should look at applying Lean in Sales and Marketing with a little different set of tools, a Read More …
When you discuss Lean Sales and Marketing, PDCA Cycles and how Continuous Improvement can be used; people jump to a couple of basic conclusions. When you throw in additional words like quality, effectiveness and efficiencies they dig deeper and more often than not forget to take a ladder with them. Many of my writings even Read More …
Central is a Research, Design & Development firm based in Sausalito, just over the Golden Gate bridge from San Francisco. They use the design process to tackle complex problems and help transform the way organizations, people and networks look at systems design. These two videos of 20 videos are part of a process they used Read More …