Managing Customer Value
Barbara Fredrickson describes how people can change on a fundamental level by changing how they interpret their lot in life. Dr. Barbara Fredrickson is a world renowned researcher and in her latest book, Positivity: Top-Notch Research Reveals the 3 to 1 Ratio That Will Change Your Life gives you lab-tested tools necessary to create a Read More …
Next weeks Business901 podcast guest is Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry Read More …
What is Appreciative Inquiry is a hi-def training video that includes the 5 principles, 4-D Cycle, positive core, Summit Process, and story of how Appreciative inquiry began. It’s presented by Jackie Kelm at www.AppreciativeEngagement.com. The methodologies of Lean, Service Design and Design Thinking co-exist with appreciative inquiry very well. Especially, when we are looking at Read More …
From my blog post, The Difficulty of Mastery = The Difficulty of Lean, I started discussing the book, Change Anything: The New Science of Personal Success . I found the work paralleling Lean in many of its approaches and put Lean practices in parenthesis. Their strategy is based on four simple steps: Identify Crucial Moments Read More …
David J. Anderson is credited with the first implementation of a Kanban process for software development, in 2005. David leads a management consulting firm focused on improving performance of technology companies. He has been in software development nearly 30 years and has managed teams on agile software development projects at Sprint, Motorola, Microsoft, and Corbis. Read More …
Though this is a well documented Ted Video, I ran across the RSA Animate video version of Ken Robinson’s discussion on education. Funny thing about it was that it really hit a chord when thinking about the typical Sales Cycle or Marketing Funnel. Not the part on Attention Deficit Disorder but when he talks about Read More …