Managing Customer Value
Edison was genius, but not a lone genius. Sarah Caldicott documented that team work in the book Midnight Lunch: The 4 Phases of Team Collaboration Success from Thomas Edison’s Lab. I asked her about those 4 phases in a past podcast. Related Podcast and Transcription: Teamwork: The Edison Way An excerpt from the podcast: Joseph: Read More …
Next Weeks podcast guest, Dana Sednek Bowler specializes in eLearning, virtual meetings/collaboration, project management, analytics tools & strategies, and leadership facilitation. She puts these skills to work at Interaction Associates as the online learning manager. An excerpt from next week’s podcast: Joe: What do you think makes online collaboration difficult, or isn’t it? Should it Read More …
Inspired by a family lineage of inventors dating back five generations, Sarah Miller Caldicott, a descendant of Thomas Edison, innovation author and CEO of Power Patterns has been engaged in creativity and innovation throughout her life. Sarah spent the first 15 years of her 25-year career as a Marketing executive with Global 500 firms including Read More …
In next weeks ASQ Charlotte Section Annual Conference 2013, Quality Conference of the Carolinas, one of the facilitators in our Strength-Based Organizational Change track is Barbara Ivey. She will facilitate the breakouts on Personal Kanban and Cross-Generational Collaboration. Personal Kanban is a process popularized by the book, Personal Kanban: Mapping Work | Navigating Life co-authored Read More …
In a recent podcast I had the pleasure of interviewing Liz Guthridge, the founder of Connect Consulting Group. We discussed Lean, Smart Mobs, Peer to Peer Networks and Crowdsourcing. A lot of ground in thirty minutes. Below is a transcription of the podcast, Relationship Building thru Technology At Connect Consulting Group, Liz helps leaders implement Read More …
What would Dr. Deming Say? Dr. W. Edwards Deming advised us that a supplier is a partner and our relationships must be based on cooperation and trust. Adversarial relationships result in waste. Supplier relationships based on Dr. Deming’s teachings change fundamentally and, even better, both suppliers and customers win. Dr. Deming showed how customers and Read More …