Managing Customer Value
Though this is a well documented Ted Video, I ran across the RSA Animate video version of Ken Robinson’s discussion on education. Funny thing about it was that it really hit a chord when thinking about the typical Sales Cycle or Marketing Funnel. Not the part on Attention Deficit Disorder but when he talks about Read More …
When I start talking about speeding up the sales cycle the initial reaction is that the sales cycle is controlled by the customer and there is just not much we can do about that. I usually counter with, most companies understand that there is an average sales cycle time and if we just agree that Read More …
In Lean Marketing, I discuss the use of a Sales and Marketing team as a cross functional group whose number and expertise is derived from the decision making path of the customer. The team is first and foremost the listening post for the customer (prospect) that enables them to provide the customer with the information, Read More …
I believe in an iterative or Agile type of a process in sales and marketing. I think that the typical marketing funnel (Kill the Sales and Marketing Funnel) that sets the framework and deliverables at the start of a cycle is outdated. The primary reason is that it assumes that sales and marketing is a Read More …
The Deming Cycle or The Plan-Do-Check-Act (PDCA) model is a proven framework for implementing continuous quality improvement. It originated in the 1920s with Walter A. Shewhart. These four steps provide the framework for continuous improvement. The PDCA cycle basically starts with a plan and ends with an action in accordance to the information learned during Read More …
Why Lean Marketing? Because it is the Future of Marketing The Value Stream Map is a lean tool to analyze the value stream. Value Stream Mapping techniques involves mapping each step of a process looking for waste and on improving the total time from the beginning to the end of the entire stream. One of Read More …