Managing Customer Value
This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Marketing Development A collection of Business901 Podcast Transcriptions that discusses Marketing in its purest sense. I did not include the “Social Media” only type of podcast which will be included in another stack. Stacks are a new way to Read More …
Shep Hyken is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees and this week’s Business901 Podcast guest. I encourage you to take a look at the Shepard Virtual web-based training solution that focuses on bringing you and your organization Read More …
I ask that question of next week’s Business901 podcast guest, Shep Hyken. Shep is a customer service expert, professional speaker and bestselling author who works with organizations who want to build loyal relationships with their customers and employees. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty Read More …
This is a collection of 26 – Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Operational Excellence A collection of Business901 Podcast Transcriptions that centered on Operational Excellence with a bit of Hoshin Kanri in the mix. Several people included are Art Bryne, Adam Zak, Ari Weinzweig and 23 others. Stacks are Read More …
Part of The Lean Minute Collection on YouTube I like to use the term EDCA (Explore-Do-Check-Act) learned from Graham Hill to designate the Explore aspect of Lean. I view it as more of Design Type thinking content that allows for that collaborative learning cycles with a customer. I added a twist to this by going Read More …
This is a collection of 30 – Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Startups & Entrepreneurship A collection of Business901 Startups that includes Saul Kaplan, Alex Osterwalder, Gabriel Weinberg, and Laura Busche. A mixture of new-age thinking with a little sage advice. I ended up with 30 publications in Read More …