Managing Customer Value
Looking through my Accelerated Learning information, I ran across an old favorite of mine, Peak Learning. This work is based on the Accelerated Learning trend of the 90’s. I appreciate so much of that work since it is laid out base largely on the learning style of the individual versus on the way we Read More …
When I think about Training within Industry (TWI), I think of a method of incremental training. You don’t go out and try to train everyone at once, but you work on Methos, Relationships and Instruction. I asked Bob Petruska, the author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters, a Read More …
Bob Petruska of Sustain Lean Consulting will be working his magic in his upcoming workshop at the 2014 Jacksonville AME Conference where you can participate and witness the hands-on Pizza Game. Learn the basics of value stream mapping (VSM) and create your own maps with metrics showing the potential benefits. You will gain practical Lean Read More …
We have started a few discussions around the web and formed a Next 7 Tools community group to explore, create, and perfect the next generation of continuous improvement tools. I have offered a few suggestions one being in the blog post, Please Join Us in Evolving The Next Seven Tools. In this post I considered Read More …
Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. Bob will be working his Read More …
The OODA Loop was a focus of a discussion in a past Business901 Podcast with Dr. Terry Barnhart. It offered some practical applications using the OODA Loop in and outside of rapid deployment. Dr. Barnhart has published a book that mentions the OODA Loop in it. The book is Creating a Lean R&D System: Lean Principles and Read More …