Managing Customer Value
The Imagineering Pyramid: Using Disney Theme Park Design Principles to Develop and Promote Your Creative Ideas was Lou Prosperi first book in the Imagineering Toolbox Series. When not visiting Disney parks, Lou is a manager, technical writer, instructional designer and former game designer. Lou’s book outlines 15 practices and principles that will enable you to make your Read More …
Are you interested in Service Design? The Service Design Show intends to bring you inspiring talks with the people that are shaping the Service Design field. They are scheduled to have a new episode every 2 weeks on THURSDAY. Consider SUBSCRIBING: https://goo.gl/TMTBiF [arve url=”https://www.youtube.com/embed/Q8WHHKchHHM”/]
Traditional businesses need to rethink their underlying assumptions in five domains of strategy; customers, competition, data, innovation, and value. David Rogers in his book, The Digital Transformation Playbook: Rethink Your Business for the Digital Age (Columbia Business School Publishing) reveals how to harness customer networks, platforms, big data, rapid experimentation, and disruptive business models, and how Read More …
Lou Prosperi wrote the first book in the Imagineering Toolbox Series called The Imagineering Pyramid: Using Disney Theme Park Design Principles to Develop and Promote Your Creative Ideas. When not visiting Disney parks, Lou is a manager, technical writer, instructional designer and former game designer. Lou’s book outlines 15 practices and principles that will enable you Read More …
In the System Thinking world, and I will primarily be leaning on the work of Pete Senge and Daniel Kim, there is this systemic process of five distinct levels of perspective: Vision (Generative) Mental Models (Reflective) Systemic Structure (Creative) Patterns (Adaptive) Events (Reactive) Book Reference: Organizing for Learning: Strategies for Knowledge Creation and Enduring Change Read More …
All the continuous improvement people will enjoy the last tier of the pyramid, which is only one block and it’s called Plussing. Did it just work out that way, as the last block left? How did Plussing end up the king of the mountain? -Joe Lou Prosperi: Well, I think there’re two answers there. The Read More …