Managing Customer Value
Language matters to identify who “the customers” really are and uncover what they want. You’ve had years of math training, probably none in linguistics. This clip shows how simple it can be to close the gap in asking the right questions of the right customers and getting clear answers you can act on. For more Read More …
This week’s podcast is with Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative and a board member of the Iowa Lean Consortium. He assists healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original member of the IHC’s Lean workgroup, which has conducted statewide Lean healthcare conferences Read More …
The Iowa Healthcare Collaborative and Iowa Lean Consortium will be the topic of conversation on the Business901 Podcast this week. My guest is Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative (IHC). He assists Healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original member of the Read More …
In one of my favorite books,The Path of Least Resistance for Managers author Robert Fritz states: People are fond of saying, “Well, that’s our culture.” They seem to think that the cultural norms and habits of the organization are causal. But what creates the cultures? The underlying structures people are in. In fact, it is Read More …
In a recent podcast I had the pleasure of interviewing Liz Guthridge, the founder of Connect Consulting Group. We discussed Lean, Smart Mobs, Peer to Peer Networks and Crowdsourcing. A lot of ground in thirty minutes. Below is a transcription of the podcast, Relationship Building thru Technology At Connect Consulting Group, Liz helps leaders implement Read More …
In a recent podcast, Project and Change Management Simplified, Bob Lewis president of IT Catalysts discussed his specialty project and change management. This is a transcription of the podcast. Since 1996, when he started his “Survival Guide” column in InfoWorld, Bob has been in the forefront of a guerrilla movement in how businesses should design Read More …