thru Adaptive Marketing Practices
Next weeks Business901 podcast guest is Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry Read More …
Becoming customer centric requires an organization to understand the emotional needs and difficulties of their prospects and customers (only the term “customer” will be used for the balance of the blog post). I have recently done a series of blog posts on empathy (The Role of Empathy in Design), that goes deeper into this subject. Read More …
My guest on the Business901 podcast this week was Paul Yandell of Value Stream Focus and we discussed one of my favorite topics – Middle Management. Paul Yandell, led a lean transformation that won the 2007 Pacific Northwest Silver Medallion Shingo Prize for Excellence in Manufacturing. Business Week called the Shingo Prize the “Nobel Prize Read More …
How do you generate a bunch of prospects that have low risk with a high earning potential. This is what most companies seek and should streamline their organizations to take advantage of these types of orders. It is not about disregarding anyone product/market group even a high risk and a low potential. It is about Read More …
I am a big fan of the two people that put this presentation together. One being former podcast guest, Arne van Oosterom, Partner at DesignThinkers in Amsterdam and the other, Graham Hill who can be found on his Customer Think blog. They provide an insightful journey through a few of the latest thoughts in Service Read More …
Paul Yandell: I speak to middle managers, I was a resident with them. I think most of us have been middle managers and understand those frustrations. I hit on a theme of a guerrilla manager, years and years ago, and I’ve actually given a similar talk to a number of national and local forums. It Read More …