Managing Customer Value
The Oxford Review aim is to get the very latest, just published, peer-reviewed research to you in brief, understandable, practical, and useful way to digest briefings; no jargon, no overload. And make you the most impressively up-to-date person in the room. Find out more at https://www.oxford-review.com/ David Wilkinson is the Editor-in-Chief of the Oxford Review. Read More …
I use a foundation of Training within Industry (people side) and the 6s approach (Data side) to implement an onboarding program. It is usually based on a 90 to 100-day cycle. An outline of the process is depicted below. 5s is a systematic corrective action technique to clean up, get organized and make this the way Read More …
Todd Sperl brings a unique perspective to his work with healthcare organizations, as they navigate the challenges of today and prepare for the unknowns of tomorrow. He has introduced thousands of healthcare professionals across the country to the principals and philosophies of Change Management and Lean Six Sigma. His books are greatly influenced by his Read More …
One of the best books I have read and certainly the one that has influenced me the most on Agile Project Management is Jim Highsmith’s book of the same name. I have referenced his material for many years on this blog. We are not short of Project Management books and Agile books, in general, but Read More …
Is it taking segmentation to another level when you talk about key account management? Is that the next step? -Joe Related Podcasts and Transcription: The Process of Marketing Segmentation Professor Malcolm McDonald: Now key account management that’s my other passion in life. What’s happened today as you know in the world is that the 80/20 Read More …
An excerpt from the Podcast and Transcription: Project Thinking In Configuration Management Joe: Should every part of an organization have a configuration management system then? Jon Quigley: It should have some kind of change. It should identify the things that matter down the stream or that have to be coordinated and the things that impact Read More …