Managing Customer Value
The other piece of it is when we look at those things that are the high point experience, the story of the organization changes. It becomes a story of how good we are in our capabilities versus how bad we are. – John Steinbach John was my guest last week and we talked so long Read More …
The new book, The Outstanding Organization was discussed in a recent Business901 podcast, Achieving Organizational Health with author Karen Martin. Below is a transcription of the podcast. Karen Martin (http://ksmartin.com) provides Lean transformation and business performance improvement support to industry, government, and the not-for-profit sector. Karen’s broad understanding of operations design and business management stems Read More …
Have you ever evaluated where your customer finds value within your company? In Lean you try to find the one best path – the value stream map. In the marketing, we have created the marketing funnel. However, Organizations can no longer feed products to customers, as I described in the blog post, Kill the Sales Read More …
We accept that Architects have an ability to design pleasing structures. I feel another part of their repertoire is equally as important; It is the ability to visualize the change needed between current and the future state and to successfully chart the path for evolving to it. You may believe that these traits are common Read More …
Adrian Slywotzky is a consultant and author of several books on economic theory and management. He is best known for his work on profitability and growth, and for pioneering the concept of business design and business model innovation. Slywotzky’s has been a favorite author of mine and his books include Value Migration and The Profit Read More …
This is an interview with David Garvin and Amy Edmondson, Professors, Harvard Business School. Learning organizations generate and act on new knowledge. The ability to do this enables companies to stay ahead of change and the competition. This is the the link to the PDF of article that is discussed in the interview, Is Yours Read More …