Managing Customer Value
Using The Systematic Process of The Different Levels of Perspective in Sales Engagements All five levels are even important to address in most selling situations. Of course, sales live in an event—orientated world, and most of our efforts will be directed in that area. The highest leverage action we can take is determined by the Read More …
Marketing with PDCA is about managing a value stream using PDCA (Plan-Do-Check-Act). Using the new SALES PDCA Framework throughout the marketing cycle will provide constant feedback from customers, and can only occur if they are part of the process. It is about creating value in your marketing that a customer needs to enable him to Read More …
A sales inquiry conceptual map can help you understand the relationships between different concepts and identify the key ideas you need to focus on. To create a conceptual map, start by brainstorming a list of key concepts related to sales inquiry and then link them together with precise phrases. This visual represents the relationships between Read More …
Lean Service Design changes the way you think about business. No longer can companies focus their efforts on process improvements. Instead, they must engage the customer in use of their product/service rather than analyzing tasks for improvement. We no longer build and hope that there is a demand. We must create demand through our product/service Read More …
This is an A3/Canvas outline I have used for introducing a Service Design project with a Lean umbrella. It depicts the online/offline program that is conducted over 90-days. Typically, I would recommend several more follow up session after the initial period as we take the selected prototype through PDCA and eventually SDCA. A common misinterpretation is the Read More …
Is your growth being limited by people development? The past 6 months I have been involved in the domain of Human Resources working with companies in both the SaaS environment and Event Management fields. Before this most of my area in people development had centered on the onboarding aspect. These areas show strikingly a bit Read More …