UX, CX, Service Designers take Note

Chris Downey says, I’ve heard it said in the disability community that there are really only two types of people: There are those with disabilities, and there are those that haven’t quite found theirs yet. It’s a different way of thinking about it, but I think it’s kind of beautiful, because it is certainly far Read More …

Outcome Based Mapping versus a Funnel

I use to believe that marketing funnels, value stream maps, process mapping and to some extent customer journey maps would work in present day sales and marketing processes (Value Stream Mapping should be left on the Shop Floor). I am not saying they won’t, but I have taken a completely different approach over the past Read More …

Collaboration thru the Eyes of Edison

Inspired by a family lineage of inventors dating back five generations, Sarah Miller Caldicott, a descendant of Thomas Edison, innovation author and CEO of Power Patterns has been engaged in creativity and innovation throughout her life.  Sarah spent the first 15 years of her 25-year career as a Marketing executive with Global 500 firms including Read More …

SALES CAP-Do Canvas or Maybe an A3

SALES PDCA is the framework I use for the process that takes place in the customer sales and marketing cycle. It is a standard PDCA cycle except the SALES part of the framework is where the sales team gets its directions and coaching from the team coordinator and value stream manager. Within the actual PDCA Read More …

I am Paid to Create (Ready, Aim, Smile)

Barry A. Berkus, A.I.A., UCSB and USC alumnus, is the founder and President of B3 Architects and Berkus Design Studio. He has remained on the forefront of design in the US and abroad for over forty-five years. His offices have spanned across the globe, in locations such as Malaysia, Japan and Australia, and have received Read More …

A New Iteration of Lean aka Lean Change Method

I interviewed Jeff Anderson the catalyst behind the Lean Change Method for next week’s Business901 podcast. More information is available about the Lean Change Method at http://agileconsulting.blogspot.com/.  Jeff leads the Deloitte Lean market offering, providing advisory, transformation, and change management services to software technology based organizations, helping them transform through the use of agile and Read More …