thru Adaptive Marketing Practices
That philosophy is found in the phrase that Walt Disney started and everybody in the Disney Organization knows. It is called “Plusing the Show.” Walt would say: “We have to keep plusing our show, if we ever lose them, meaning the guests, it will take us 10 years to get them back. This is an Read More …
Business Process Management is more than an IT function. It is how we go about our work as an organization. Theodore Panagacos, a former Management Consultant with Booz & Company explains this and how BPM works with Lean and Six Sigma in his book The Ultimate Guide to Business Process Management: Everything you need to Read More …
My podcast guest next week, Theodore Panagacos is a former Management Consultant with Booz & Company and has years of experience helping organizations design and implement business models that improve its service to customers. His book, The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your Read More …
Don’t try to refine your ideas to soon. You want just enough detail to move to the next step. You may even want to use independent teams with different focus points such as one with a functional slant and another with a social slant. One that aims at self-service while another without technology. Conflict and Read More …
As you start in EDCA, remember that the User/Customer is at the center of your universe. You have to continue improving and earning the right to remain within their sphere of influence. Most of us design services around how we think, not how the customer thinks. We have this idea that we know what is Read More …
The Deming Cycle or The Plan-Do-Check-Act (PDCA) model is a proven framework for implementing continuous quality improvement. It originated in the 1920s with Walter A. Shewhart. These four steps provide the framework for continuous improvement. The PDCA cycle basically starts with a plan and ends with an action in accordance with the information learned during Read More …