Managing Customer Value
Is there a way that I can get started and gear myself towards thinking that way and trying to simplify things? – jd Don Sull: Absolutely, I mean my advice would be to try it. I’ll just give you a concrete example. I’ve used simple rules many times in my life but I’ll give you Read More …
A global expert on strategy and execution in turbulent markets, Dr. Donald Sull is a Senior Lecturer in the Technological Innovation, Entrepreneurship, and Strategic Management group at the MIT Sloan School of Management, where he teaches courses on Competitive Strategy and Strategy Execution in Volatile Markets. His recent book, Simple Rules: How to Thrive in a Read More …
Alain Patchong is the founder of the TheOneDayExpert and author of a series of books on Standard Work. TheOneDayExpert is built around the simple idea that in today’s highly competitive environment, industry, which has already harvest low-hanging fruits, cannot rely anymore on single-minded or one-size-fits-all tools. TheOneDayExpert leverages 20+ years of industry experience to offer Read More …
If we go back the Charles Allen, 4-Step Process, through Shewart’s PDCA Cycle (later referred to as the Deming Cycle), we discovered a simple process for learning. In the middle of this Training within Industry, TWI, was founded. This is not rocket science. It is not new. It is simply a proven method that Read More …
Philosophers Notes is a really simple program. The program consists of 180 book summaries on 180 of the most popular books to ever be written and read, most of them focusing on ways to improve yourself and your life, written by the author Brian Johnson. Brian created PDFs and audio recordings of these PDFs for Read More …
I wrote these steps several years ago. In Monday’s post, I will update these 7 steps to my current thinking. I wonder how much has to be changed. Any suggestions? Develop a Customer Persona. Remember, though the commonality does have to be centered around your product/service, you may find out drawing a stick person and Read More …