What Would You Ask at a Tollgate

Capturerr In a recent post, Using the Six Sigma Tollgate in your Marketing Funnel I went through the concept of using a tollgate in your marketing funnel. Below is a list of questions that might help general a few ideas that you may want to consider. The list was derived from the book Implementation: How to Transform Strategic Initiatives into Blockbuster Results. Intentionally, I left it very generic.

Define stage:

Why is the change necessary?
What is the proposed scope of this project?
What if we do nothing?
What alternatives have been looked at?
What will be the key objectives for this project?
What is out of scope?
Who is the sponsor for this project?
Who are the key stakeholders?
What are the principal risk to success?


What specific benefits of this project deliver?
How will this project contribute to our goals?
What budget and resources will be required?
What assumptions and constraints should be considered?
What dependencies or interfaces should be considered?
What are the major project deliverables and milestones?
Who will manage this project?


How will all the work is scheduled?
Who will be responsible for each work package?
How will identified risk be manage?


How are we progressing against our schedule?
How are we doing against budget and resource requirements?
What issues do we face?
What new risk have been identified?
What changes do we need to make to the plant?


Have we completed our handover to the users?
Have we closed the project and communicated where needed?
Have we captured useful knowledge and lessons learned?
Have we evaluated the results that we have achieved?


P.S. Implementation is a great book to have as a companion before, during and after providing the leadership in a project management process. It is on my trashy section on my bookshelf with other highlighted, written in and dog-eared page books.

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