Arne van Oosterom, Partner at DesignThinkers in Amsterdam and was a past guest on the Busines901 Podcast . His company, DesignThinkers, is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding. They provide a bridge between business opportunities and creative solutions. Related Podcast and Transcription: Design Read More …
I ask Service Design extraordinaire Marc Stickdorn, co-author This is Service Design Thinking, a few questions how Service Design thinking has changed organizations value proposition. Related Podcast and Transcription: Service Design Thinking Joe: Marc, things change. It’s not about getting your message out anymore; it’s about bringing your message in. I think that’s a good Read More …
Lance A. Bettencourt, PhD, has led job-centric innovation projects with many of the world’s leading companies and his thought-leadership is evident his publications on job-centric innovation. Related Podcast and Transcription: Rethinking Service Innovation His book Service Innovation: How to Go from Customer Needs to Breakthrough Services was my introduction to Service Design. In a past Read More …
Jim Kalbach, @jimkalbach, is a Principal UX Designer with Citrix Online and an active speaker, writer, and instructor on business design, user experience, and information architecture. He has helped starting local UX groups as well as organize conferences in Germany and Europe. Jim is the author of the book Designing Web Navigation an O’Reilly Publication. Read More …
Dave Malouf, @daveixd, is currently the Manager of Product Design at Rackspace, the open hosting company (RAX). They are responsible for all the administrative control panels for our Infrastructure as a Service, Management as a Service, Platform as a Service, and Networks as a Service system. Dave has been working primarily in Internet front-end design Read More …
Aaron Marcus is the founder and President of Aaron Marcus and Associates, Inc. (AM+A). A graduate in physics from Princeton University and in graphic design from Yale University, in 1967 he became the world’s first graphic designer to be involved fulltime in computer graphics. In the 1970s he programmed a prototype desktop publishing page layout Read More …