Kalbach on User Design and Experience

Jim Kalbach is a Principal UX Designer with Citrix Online and an active speaker, writer, and instructor on business design, user experience, and information architecture. He has helped starting local UX groups as well as organize conferences in Germany and Europe. Jim is the author of the book Designing Web Navigation an O’Reilly Publication.  Related Read More …

Participation is the Platform

I ended my last blog post, What Happened to My Linear World, with the statement… Reality was that the world had more influence on what I was doing, and I had less control. My planning became more frequent and less conclusive; I discovered I was no longer living in a linear world. What should I Read More …

The Starbucks Way of Connecting to Customers

Joseph Michelli’s  Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People, is a lesson in strategic marketing that few books meant for that purpose can even come close. Download PDF Transcript of Podcast Note: This is a transcription of a podcast. It has not gone through a professional Read More …

Does a Change Edict Work?

Joe:  David, you are saying that for change management that it’s not like we just throw everything away. We are keeping some of it and making an evolutionary change rather than an edict that this is what we’re going to do now. I asked that question of David Anderson, a thought leader in managing effective Read More …