The Reflection Cycle of Lean


Cycles of Lean

Working with Lean in Sales and Marketing have afforded me the opportunity to see tools in a different way. It has allowed me to see them from what I might call an outside-in perspective. Where most Coaches and Trainers come from the internal world of development and manufacturing, I came Continue reading

Leaders Developing Employees: The Coaching Triangle

In talking to Dan Markovitz, author of the new book Building the Fit Organization: Six Core Principles for Making Your Company Stronger, Faster, and More Competitive, I get the feeling that of the six principles in his book that the last chapter on The Coaching Triangle is the most important. Continue reading

Training within Industry & Kata Stack

I will be adding a collection of Podcast Transcriptions through my Issuu channel called Stacks. Stacks are a new way to organize your own publications, as well as any other publications that you find interesting. For your own publications, after you are done publishing them, Stacks are an easy way Continue reading

Forming Expectations Through Promises

“If you can trust a promise, you can save a lot of time and effort. It helps you to form expectations, and that expectation is knowledge that you build up by having a relationship with something or some process or some personal device.” – Mark Burgess Related Podcasts and Transcription: Continue reading

Designing through Promises, Part 2

Mark Burgess Books

Mark Burgess is perhaps best known as the author of the popular configuration management software package CFEngine, but has also made important contributions to the theory of the field of automation and policy based management, including the idea of operator convergence and promise theory. Mark is the author of numerous Continue reading

An A3 Retrospective


Lean Thinking is often developed through a structured approach using a tool such as an A3. It is one of the best ways, I believe in developing a problem-solving culture through practice. The easiest way to start is to purchase Jamie Flinchbaugh’s Kindle book, A3 Problem Solving: Applying Lean Thinking Continue reading

Using Soar: Strength, Opportunities, Aspiration, Results

I often use SOAR in the initial sequence of steps in working with clients. This helps ensure we carefully think through what outcomes we want to create, what supports and barriers we need to plan for, and who we have to involve within your organization to guarantee success. The starting Continue reading

Sales is a Messy Industry

Agile & Outcome Mapping

Our sales environment is changing. I believe that it can no longer be viewed from the sales and marketing funnels of the past. These funnels market to many and exclude people narrowing down to the ideal organization/person that eventually purchases. I believe we market toward opportunity and build funnels of Continue reading