Co-Creation and Open Innovation from HYVEinnovation
By · CommentsOne of my favorite videos recently has been the HYVEinnovation video on Co-Creation and Open Innovation. If you have not seen this it is well worth your time to view.
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Do You Know the Right Job For Your Products?
Will Product Managers embrace Open Innovation?
Do you co-create value with your Customer?
A Service Design Thinking Primer
An Architects view of Prototyping and Modeling
By · CommentsNext week’s Business901 Podcast guest is Zachary Evans. He is an architect and partner at Kelty Tappy Design, Inc., a Fort Wayne architecture, planning, and urban design firm. A Ball State University graduate (Muncie, Indiana), Zach holds professional architectural registrations in Indiana and Ohio and is certified by the National Council of Architectural Registration Boards (NCARB). He is an active member of the American Institute of Architects (AIA) Fort Wayne Chapter, and currently serves on the City of Fort Wayne (Indiana) Downtown Design Review Committee.
In recent podcasts I discussed the concepts of Prototyping, Service Design, Design Thinking and Business Modeling. Looking for different perspectives, I felt the field of architecture should be introduced. Zach does a wonderful job in the podcast adding both a view of the architect and taking it a step further in how “Designers” think. This is an excerpt from the podcast.
Joe: I have always been intrigued by the modeling concept in architecture. How do you start with prototyping and modeling? And can you take us through a smaller project, with some modeling characteristics, steps that you go through with the customer?
Zachary: Architects are trained to think visually and many times young adults get involved in architecture because of their visual thinking skill. I think a lot of people who aren’t in architecture can do that but there are a many people that cannot visualize a three dimensional space in their mind so modeling becomes extremely important. We do drawings in two dimensions and three dimensions. Typically, the two dimensional drawings are for the construction drawings that are given to a contractor for building purposes and the other type of modeling is done digitally is 3D modeling. There are really two different reasons to do modeling. The first is for design intent. These can be digital or physical models that we do early in the design stages, especially when we’re doing the conceptualizing and brainstorming.
We use cardboard or foam cord boards. Sometimes it’s as crude as hot glue guns and cardboard to create something that you can turn, flip upside down, and hand to a client that helps us get a sense of what that space might feel like if they were inside of it, if it were a full?size structure.
Digital models we use to convey design intent works well. There’s simple programs that can be used such as Google SketchUp and more complex 3D modeling software that is out there that we use. The real purpose of those is to allow the design team to work and coordinate a conceptualize design and convey that information to a client.
The second big type of digital modeling is typically use a little bit later, after a design at least has been approved conceptually and moves on to one of the middle stages of design that we call design development and is BIM. BIM stands for Building Information Modeling and has become very prevalent lately and is really the software of the future and process of the future where all of the building systems are put into a single digital model.
The structure is modeled, the mechanical system including all the ductwork and air handlers are modeled, all the architectural elements are modeled, the doors and corridors. Also all the written information, product information, design intent statements, can be included in it. It’s a single file, single model that contains all the information for that project. It can even be used by contractors to work off of during bidding and construction.
Disclaimer: Zach did not design any of the buildings in the picture. I wonder if they started with hot glue guns and cardboard?
Picture Credit: DESKARATI – AN ECLECTIC MIX OF SCIENCE, TECHNOLOGY, HISTORY AND THE ARTS
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A Product Marketers perspective on Prototyping
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Service Design through the Eyes of a Design Thinker
What’s New in Business Model Generation?
By · CommentsThe Business Model Canvas is an analytical tool outlined in the book Business Model Generation. It is a visual template preformatted with the nine blocks of a business model, which allows you to develop and sketch out new or existing business models. This book has sold over 220,000 copies the past two years and has established itself as one of the leading sources of modeling for both startups and established businesses. This is a transcription of the podcast I had with co-author, Alex Osterwalder.
Sample of What’s inside:
What you want to figure out is, what’s the best way? If you’re a business, what’s the best and most profitable way to do that? So it’s not about finding a solution, it’s about finding a good design. That’s something that designers are good at. They have techniques to do that.
If you’re an engineer, you have the problem solution approach. You’ll try to find in a linear way, the solution to your problem. You’ll look at it as an equation, and you’ll use different methods. I think the methods that we really want to look at are those by designers who look at 10, 20, 30 different alternatives and try to find the best design for a specific context.
Related Podcast: What’s new in Business Model Generation? Customer Value Canvas and more
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Do You Know the Right Job For Your Products?
Lean Canvas for Lean EDCA-PDCA-SDCA
Will Product Managers embrace Open Innovation?
Steve Blank on the Lean Startup at Ann Arbor
Below is a presentation that I will be giving this week to the Plantmix Asphalt Industry of Kentucky. It will be during the winter training school and focus on using both Critical and Creative Thinking benefits the Problem Solver. It also includes how to prevent the failures of most decision processes. This an hour long presentation. What are your thoughts? Any improvement ideas?
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Quality through Individual Actions Presentation
Lean Marketing House
Marketing with PDCA
Lean Engagement Team
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Service Design through the Eyes of a Design Thinker
By · CommentsMy podcast guest was Arne van Oosterom, Partner at DesignThinkers in Amsterdam. DesignThinkers is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding. They provide a bridge between business opportunities and creative solutions. 
The podcast typifies what I enjoy about Service Design and the people surrounding it. They view the methodology as a constantly evolving process. There are no linear thinkers in this crowd, so much in fact it may even be called circular reasoning.
Service Design does not even assume it will find the best answer, you may want to call it the most compatible answer. They assume the answers are found through collaboration and co-creation and seem to value the journey even more so than the outcome.
Arne provides his own interesting perspective in the podcast.
Download Podcast: Click and choose options: DesignThinkers or go to the Business901 iTunes Store.
About Arne van Oosterom: Arne is a Designer in Residence at the Oslo School for Architecture and Design & Norwegian Center for Service Innovation, Founder of the Design Thinkers Network, Co-Founder of the Service Design Network Netherlands, Catalyst at WENOVSKI and Founder of the Healthcare Initiative CareToDesign and Keynote Speaker at various International Universities and Conferences.
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Do you co-create value with your Customer?
A Service Design Thinking Primer
Service Design Thinking Podcast with Marc Stickdorn
Blog Carnival Annual Roundup 2011: Graham Hill at CustomerThink












