Customer Experience Mimics The Employee Experience

We talk a lot about Customer Centricity and the Customer Experience. In fact, entire industries have been built on this thinking. I am a big advocate of it and in the past took the deeper dive into Service-Dominant Logic and Service Design and transforming it into my thinking, Lean Service Continue reading Customer Experience Mimics The Employee Experience

Outline of a Performance Management Session

Carrie Youngblood

In an immersive working session at the Lean People Development Summit, held September 11-12, Susan Kamacho and Carrie Youngblood will host a panel discussion on Performance Management. The Summit draws professionals from HR, continuous improvement, and leadership to explore how best to design job roles aimed at improvement, build problem-solving Continue reading Outline of a Performance Management Session

How to make a Big Decision

Tim Lewko

Tim Lewko just recently wrote a new book, Making Big Decisions Better: How to Set and Simplify Business Strategy that explains the barebone elements that must underpin strategic decision making in a practical framework that C-Suite leaders can actually use. Tim is the CEO and Managing Partner of Thinking Dimensions Global (TDG) and managing Continue reading How to make a Big Decision

Coaching Those Who are not on Board

Ron Oslin

Coaching Those Who are not on Board, in Denial or “Addicted to the Status QuoTM” Change Management Immersive Working Session by Lean Frontiers in Savannah, GA In an immersive working session at the Lean People Development Summit, held September 11-12, Ron Oslin and Larry Anderson will be facilitators on the topic Continue reading Coaching Those Who are not on Board

Putting a Lean Strategy into Action

Dan Jones is a management thought leader and advisor on applying lean, process thinking to every type of business across the world. He is the founding Chairman of the Lean Enterprise Academy www.leanuk.org in the UK, dedicated to pushing forward the frontiers of lean thinking and helping others with its implementation. He is Continue reading Putting a Lean Strategy into Action