Timothy W. Fowler is a visual-spatial thinker who designed President Obama’s Air Force One secure inspection and re-fueling process and is also the founding Director of Super Bowl Champion Coach Joe Gibbs Youth For Tomorrow. In a past podcast, he introduced me to RIGHT technique.
Read, Inquire, Glimpse, Highlight and Trend
Related Podcast and Transcription: Does Leadership Need Right Brainers?
An excerpt from the podcast:
Joe: That’s a good way to put it because that’s very much Dr. Deming’s motto. I look at the problem-solving as a key to different things and you need the right-brain influence. But don’t you need some structure when you go through that process?
Timothy: That’s a great question. Absolutely. We have a five-step process. It’s very structured. It’s very linear, but it allows for a right-brain influence in each phase, and we just happen to use the acronym of RIGHT, R-I-G-H-T. The first thing we need to do is we need to read or observe, read the situation holistically, and that would include the problem, specifically. But it would also include things like the environment, the interactions of people and some of the symptoms that you see around the problem. Secondly, we would want to inquire or question, inquire as to the inputs to that problem, the ripple effect of that problem, some of the intangibles and root causes.
Then “G,” we want to get a glimpse or a depiction of what the future would look like if the problem were solved, beginning with the end in mind as a kind of the flavor of the glimpse phase.
Next, we go to “H”, we would want to highlight, and that’s our examination phase. That’s where we test tube the solution and kind of track the process.
Lastly, “T,” we want to trend it or the application phase where we apply the change in real life. Subsequently, we read the situation again for continuous improvement. So that’s our five-step right-brain problem-solving methodology.
Joe: Could you just go over that acronym, just start with R-I-G-H-T for someone who’s just listening?
Timothy: Absolutely. R would be the observe phase, you read the situation holistically. I would be the inquire phase where you question the inputs and the ripple effect. G, you take a glimpse or a depiction of what the future state would look like, beginning with the end in mind. H, you highlight or examine your improvements that you put into place in real life. You basically test tube the solution. And then, T, you trend. You apply the application things where you apply that change in real life. And then you read it again, and that’s the cycle of continuous process improvements. So it’s Read, Inquire, Glimpse, Highlight and Trend.
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