Engaging Front-Line Staff with Kaizen

Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast. You can read an excerpt from the podcast, Engaging People in Healthcare with Kaizen. The book focuses on the methods of daily continuous improvement, or “Kaizen,” for healthcare professionals and organizations. I would Read More …

A3 Creator App

Lean has found technology! Some A3 thinkers use a traditional pencil and paper to create A3s others create them with their computers. The A3 Creator app was developed to take advantage the capabilities of tablets, where you can use a stylus as a pencil to create an electronic A3. You don’t need a stylus. You Read More …

How Fast can you get Feedback from your Customer?

At #LSSC!12, I had a chance to listen to Mary Poppendieck’s talk on, Continuous Feedback: Process Control for Developing Software-Intensive Systems. This Thursday, I continue the conversation with both Mary and Tom Poppendieck on the subject of process control in software. This is an excerpt of the podcast. Joe:  I find it quite interesting that Read More …

Lean Supply Chain Thoughts

Paul Myerson was my guest on the Business901 Podcast, Extending Lean Supply Chain Thinking. Paul recently authored Lean Supply Chain and Logistics Management, a practical guide that will assist you in leveraging your improvements to both vendors and customers. Along the way, you may pick a few other Lean Tips to improve operations in general. Read More …

Strength–Based Lean and Six Sigma

This is a transcription of the Business901 podcast, A Strength Based approach to Lean and Six Sigma. Using various strength-based approaches such as Appreciative Inquiry, David Shaked of Almond-Insight has created a radically different way to approach Lean Six Sigma. He calls this method Strength-Based Lean Six Sigma. David is a Master Black Belt formerly Read More …

Why is ‘x’ the unknown?

I have always believed that history was important. And if you are in the quality field or more specifically a Lean Six Sigma person it is hard to believe that “X” is not important to you. Why is ‘x’ the symbol for an unknown? In this short and funny talk, Terry Moore gives the surprising Read More …