Graham Hill at CustomerThink Graham works in innovation, service design, value co-creation and private equity with DesignThinkers, Optima Partners, Loyalty Factory, and Nyras Capital. Graham was formally the head of CRM at Toyota Financial Services and can be found at the Customer Insider Blog on the Customer Think website. I am honored this year to Read More …
From my blog post, The Difficulty of Mastery = The Difficulty of Lean, I started discussing the book, Change Anything: The New Science of Personal Success . I found the work paralleling Lean in many of its approaches and put Lean practices in parenthesis. Their strategy is based on four simple steps: Identify Crucial Moments Read More …
I have seen numerous times where Dr. Jeffrey Liker prominent author of the Toyota Way Series has claimed that less than 1% of companies are successful with Lean. I am not sure what criteria he bases this number on exactly but if he is even close why are we doing it? If you have studied Read More …
Jim (“Cope”) Coplien podcast, Coplien on Agile, Lean and Architecture was the most listened Business901 podcast of the year. In the podcast, we discussed his new book, Lean Architecture: for Agile Software Development. Cope’s view on Lean and Agile is quite interesting and his knowledge of the subject goes far beyond the software practices that Read More …
Just received a copy of an article, Resolute’ brigade provides Lean Six Sigma training to deployed Soldiers from Tim Fowler, a CPS Professional Services contractor assigned to Task Force Resolute at Kandahar Airfield, Afghanistan. Tim is teaching a group of U.S. Forces about Lean and Six Sigma. They are applying this training immediately through improving Read More …
Bahadir Inozu, Ph.D., the Chief Executive Officer and Dan Chauncey, the Director of Deployment Services for NOVACES joined me in this podcast to discuss an integrated approach for using three industrially based methods, Lean, Six Sigma, and Constraints Management to transform hospital operations. They have just published a book, Performance Improvement for Healthcare that explains Read More …