PDCA from the Outside-in

What do you find when looking from the outside in? Who are those people outside of your four walls? Customers! So how do you include customers in your Lean Sales and Marketing Cycles? By my definition your Lean Sales and Marketing Cycle mirrors your customer decision making process. When you are involved in a customer/prospect Read More …

How Disney goes to Gemba to extend marketing for parks?

They looked at how being on the ground with your consumer is the tiebreaker when it comes to "making it happen" in the current marketing climate. It’s likely you’re being pushed now to deliver more results in an exceedingly challenging marketplace. If you’re not engaging your audience directly with face-to-face marketing, you may be missing Read More …

The Present and Future of Co-creation

Nick Coates of Promise Communities explains the fundamental rules that make co-creation possible. He shows how an idea that has been around for decades is being put back into the spotlight by communication technologies, and tells the audience what to expect for the future of this re-emerging discipline.   I think Nick presents some definitive Read More …

Building Customer Trust thru Design Thinking

I had the pleasure of doing a guest blog post on Tim McMahon’s Lean Journey blog and it was titled, Lean Sales and Marketing – Not without a new Toolset!.  As the name indicates is discusses how you should look at applying Lean in Sales and Marketing with a little different set of tools, a Read More …

Lean Sales and Marketing Cycles are Knowledge Building Tactics

When you discuss Lean Sales and Marketing, PDCA Cycles and how Continuous Improvement can be used; people jump to a couple of basic conclusions. When you throw in additional words like quality, effectiveness and efficiencies they dig deeper and more often than not forget to take a ladder with them. Many of my writings even Read More …