Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman’s Deli, shares the secrets to providing world-class customer service. Zingerman’s in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Read More …
So to survive, you must prevent confusion? Bill Dettmer of Goal Systems International, Theory of Constraints Expert and upcoming podcast guest recommended a book to me about Systems Thinking. It was Deep Survival: Who Lives, Who Dies, and Why by Laurence Gonzales. At the time it sounded like an odd recommendation but Bill was “spot Read More …
Most small business owners see information technology as another expense. But what if IT could save your small business money-particularly when it comes to sales and marketing efforts? Research shows the most popular strategies to saving money include: Allowing employees to telecommute (26%). Upgrading server infrastructure with the most energy-efficient technology available (16 %). Using Read More …
My guest on the Business901 Podcast last week was Ankit Patel, the founder of The Lean Way Consulting.This Ebook is a transcription of the podcast. We discussed applying Lean principles to Small Business. Ankit is a Lean Practitioner that has taken his expertise to the front-line of many small business. Little theory was discussed in Read More …
My guest on the Business901 Podcast was Ankit Patel, the founder of The Lean Way Consulting. We discussed applying Lean principles to Small Business. Ankit is a Lean Practitioner that has taken his expertise to the front-line of many small business. Little theory was discussed in this conversation. There was little if any should “do’s” Read More …
In today’s marketing, we use Content Marketing as one of our number one lead generating sources. This content tends to be educational in nature. Since the content typically is both online and off-line it very much resembles the training model defined as Blended Learning. Blended Learning is a training model that integrates multiple delivery modes Read More …