Last week the Business901 podcast, featured Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments. Karen shared so much new information that I have split the podcast and this is part 2 of 3. The 3rd part will be the transcription of the podcast unless you can coax Karen into an encore. These podcasts are a wealth of information on Kaizen Events and a great companion to her book.
Karen Martin is a seasoned and highly rated Lean practitioner and educator who specializes in applying Lean and developing continuous improvement cultures in service, government, knowledge work, research, and office settings. She was one of the first operations design experts to focus 100% on applying Lean principles and tools in non-manufacturing environments. Her expertise also includes a keen understanding of customer value, which she honed while serving in sales and marketing roles, and legal and regulatory issues, which she developed while working in highly regulated and litigious environments. She has provided support to organizations in a broad range of industries including: manufacturing, financial services, healthcare, government/military, engineering design, information technology, construction, oil and gas production, insurance, distribution, and publishing.
Karen’s Website: http://ksmartin.com