Dr. Gary Klein joins Doug Miles on “Book Talk” to talk about his book “Seeing What Others Don’t” (www.dougmilesmedia.com).
I first became acquainted with Dr. Klein, in one of my favorite books of all time, Sources of Power: How People Make Decisions. Sources of Power still to this day is my main source for reviewing decision making practices and team decision making. I have yet to read a better book on the subject. This is a quick outline of the advance team decision-making model outline in the book:
Team Competencies
- How good are the team members?
- Are they still struggling with basic procedures?
Team Identity:
- Does everyone know who does what?
- Is anyone out of it?
- Do people help each other out?
- Is anyone micromanaging?
Team Metacognition
- Who’s taking responsibility?
- Do they spot and correct problems?
- Do they get crunched for time?
Team Cognition
- Are they headed for the same goals?
- Does everyone have the same picture?
- Are they behind the power curve?
- Do they get paralyzed by uncertainty?
As Dr. Klein says in the chapter, the team must be considered an intelligent entity and we must center our attention on the way the team thinks rather than on the individual team members. As we attempt to think of the individual roles such as influencers, decision makers, recommenders, etc. within our customer’s organizations, do we take the time to step back and view how the decision is being made from a team perspective? Can we see what others don’t? Is that an advantage?
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