Thinking Back from the Customer –Lean Summit 2011

Professor Daniel T Jones presents “Pushing the Frontiers: the next challenges for Lean Thinking” at the Lean Summit 2011. This video is an excellent demonstration of applications of Service Dominant Logic Thinking (Vargo and Lusch (2006). Daniel Jones is a management thought leader and advisor on applying lean, process thinking to every type of business Read More …

The Challenge of Lean with Dan Jones

Daniel Jones is a management thought leader and advisor on applying lean, process thinking to every type of business across the world. He is the founding Chairman of the Lean Enterprise Academy www.leanuk.org in the UK, dedicated to pushing forward the frontiers of lean thinking and helping others with its implementation. Dan is my guest Read More …

Cellular Concepts to Marketing Segments

Cellular manufacturing is one of the most powerful Lean tools. It will allow for smaller lot production, quality improvements, and shorter lead times and simplifies the implementation of pull. Typical manufacturing systems had the same machines all grouped together and as a result batch type manufacturing was developed. As manufacturers developed cellular systems, they found Read More …

Insight into the Customer Experience through Theater

At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work, and will be more loyal to your company. And they will have great service stories to share with the world.” In Read More …

4DEx equals Lean Simplified

#the4disciplines – I have been a long time fan and practitioner of Franklin Covey’s, The 4 Disciplines of Execution. One of the reasons maybe that the 4 Disciplines are closely related to Lean practice of PDCA. If you are looking for a simplified version of putting PDCA in practice these 4 Disciplines serve as an Read More …

Are you Smarter than a Monkey with your Money?

A surprising outcome when monkeys are given the same choices as humans. Find out how risk adverse you are… About: Dr. Laurie Santos, who has been called “the Monkey Whisperer,” studies the roots of human irrationality by watching the way our primate relatives make decisions. She’ll discuss her recent work on “monkey economics” and will Read More …