Sales and Service Planning with PDCA

Many of us use different planning instruments and schedulers. Kanban being one of the most familiar methods to readers of this blog. In the last several months, I have written about the Last Planner®  (Last Planner is a registered trademark of Lean Construction Institute (LCI)) and have had several podcast on the subject most notably Read More …

How a Connected Company Works

Dave Gray of The Dachis Group and author of a recent book,The Connected Company works with the world’s leading companies to develop and execute winning strategies. His previous book, Gamestorming, sold more than 50,000 copies and has been translated into 16 languages. This video is an hour long but discusses much of the content in Read More …

Thoughts on Healthcare Kaizen

Lean Healthcare has been a central part of many of my podcasts and is a much talked about field these days. A result of not only the cost savings that Lean provides but the ability of Lean to assist in prevention of errors and time-saving. There have been few greater advocates of the application of Read More …

The Pull in Lean Sales and Marketing via the Last Responsible Moment

The conversations below emphasize in a world with a high degree of uncertainty, that we must wait for the “Last Responsible Moment” before committing. David Anderson author of Kanban: Successful Evolutionary Change for Your Technology Business says in an upcoming Business901 Podcast: The whole Kanban thing really came about from the challenge of people resisting Read More …

Changing the Bottom Line thru OpEx

They may be mouthing those words and saying, “We want culture change,” but truly what they want is a return on their investment and a change on the bottom line. We can get you there, but we can only get you there after you change the culture that undergirds your improvement system. – David Adams Read More …

Enabling the Lean Service Design Trilogy

This is the introduction page to the Trilogy Module of the Lean Service Design Trilogy Course. There is a special offer located on the page. First, I would like to emphasis the importance of knowing, understanding how a customer/prospect views and uses your Service Products. In the Service/Train module, I introduced the pyramid of the Read More …