thru Adaptive Marketing Practices
John Goodman, Vice Chairman of Customer Care Measurement and Consulting (CCMC), has published scores of articles including “Using Service to Grow the Top Line” in the AMA Journal, 8 articles in Quality Progress as well as BrandWeek, the American Banker and Marketing News. Business Week credits John’s research for creation of the GE Answer Center, Read More …
Kevin Allen spent two decades on the front lines of business development at the top of advertising giants McCann-WorldGroup, the Interpublic Group and Lowe Worldwide and is recognized as one of the advertising industry’s most accomplished growth professionals. I found it fun re-living some of the older terms Related Podcast and Transcription: Hidden Agenda Joe: Read More …
Research from Google and CEB titled The Digital Evolution in B2B Marketing provides new insight into buyer behavior, and it challenges the conventional wisdom. According to the study, customers reported to being nearly 60 percent through the sales process before engaging a sales rep, regardless of price point. – Forbes We have heard this many Read More …
Next week, I have the pleasure of discussing the book, Design For How People Learn (Voices That Matter), with author Julie Dirksen. When first deciding on purchasing the book one key theme jumped out at me, The Learner’s Journey. See what Julie has to say about it: Julie Dirksen: Good morning. The Learner’s Journey is Read More …
Joyful and disciplined “agile” methodologies are the foundation on how Menlo Innovations have built their business culture. At this date, I am sure there is only limited seating left for this action packed day at Lean Frontiers outstanding training facility in Indianapolis, IN. In the August 26th session you will learn… how Menlo’s iterative design Read More …
Your Organization was started to change the world. (Read that again). You are involved in a mission to change the world and that’s a story just about anyone wants to be a part of! – An excerpt from The Nonprofit Narrative: How Stories Can Save the World authored by Dan Portnoy. If you don’t believe Read More …