thru Adaptive Marketing Practices
The thought process that I try to embed in Lean Service Design can be summed up in one word: Empathy! It is a major differentiator between the traditional process methodologies of Six Sigma, and I say this tongue–in-cheek, Lean. Seldom when you search (like never) the index of books on Design for Six Sigma, Lean Read More …
The other day, I wrote about all the Maps in Service Design. Right or wrong, there has to be a reason we like all these maps. I think the idea of doing one is attractive to most but after starting the process many people get hesitant, the questions get hard. Whether we are mapping in Read More …
Marc Stickdorn is one of my favorite resources on Service Design. Even without that endorsement, he has earned his recognition as the co-author of This is Service Design Thinking. Marc appeared on the Business901 podcast, Service Design Thinking Podcast with Marc Stickdorn. Below is an excellent presentation on Service Design with a little Service Dominant Read More …
Are you considering Open Innovation? Are you considering co-creation? What about co-producing? Are you ready? Are you trying to grow your Social Community? I don’t have answers today but Clay Shirky, author of books like Cognitive Surplus: Creativity and Generosity in a Connected Age and Here Comes Everybody: The Power of Organizing Without Organizations discusses Read More …
In the podcast, We don’t use a Transactional Contract for Marriage, Why for Projects?, with Alan Mossma of The Change Business we discussed The Promise Conversation Cycle. Alan had this to say about it. Think of a customer and a provider, or a potential provider. The customer makes a request to the potential provider. That Read More …
Lean Design and Lean Construction Consultant, Trainer and Author, Alan Mossman of The Change Business was my guest on the Business901 podcast, We don’t use a Transactional Contract for Marriage, Why for Projects? Our conversation centers around The Last Planner® a project management system created by Glenn Ballard and Greg Howell co-founders of the Lean Read More …