Managing Customer Value
A director in the Cisco Digitization Office, Andy Noronha works to develop research and insights that will help guide the future of digitization for the company and its customers. He is also a visiting scholar at the Global Center for Digital Business Transformation, an IMD and Cisco initiative, where he conducts research and works with executives from companies seeking to Read More …
One of the most popular downloads and reads on my website is the Disney Collection. I have updated it to include the transcription of the podcast Using the Imagineering Process with Lou Prosperi, author of The Imagineering Pyramid: Using Disney Theme Park Design Principles to Develop and Promote Your Creative Ideas. The ebook is 73 pages and Read More …
This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel. This is an updated version of the Systems Thinking Stack with both the John Latham and John Shibley transcriptions added. Systems Thinking Stacks are a new way to organize your own publications, as well as any other publications that Read More …
Kevin Kelly helped launch Wired magazine and was its executive editor for its first seven years. He has written for seemingly every publication and his previous books include Out of Control, New Rules for the New Economy, Cool Tools, and What Technology Wants. His present position is described as the Senior Maverick at Wired,. Kevin can now add being a guest on Read More …
John Shibley was a founder of the Society for Organizational Learning and has published articles on systems dynamics, collaboration and consulting practice, and enjoys mentoring emerging organizational development consultants. John Shibley has 30 years of experience leading complex organizational improvement efforts in a variety of industries, sectors, and settings. His practice focuses on the intersection Read More …
There are a lot of different ways to get started with process mapping, but I have found one of the easiest, and most useful is in developing user stories versus the old SIPOC method of Suppliers-Inputs-Process-Output-Customer. Though I am a big believer in a SIPOC, it just I not the right tool for everyone. Especially Read More …