Managing Customer Value
Alan Moore works at the intersection between design, technology and business. Alan possesses a unique grasp on the changes that are reshaping our world and an insight and passion on how to transform organizations and businesses to thrive in a world where it’s not business as usual. His latest book, Do Design: Why beauty is Read More …
Alan Moore is an entrepreneur, author, and speaker. Working at the intersection between design, technology and business, he possesses a unique grasp on the changes that are reshaping our world and an insight and passion on how to transform organizations and businesses to thrive in a world where it’s not business as usual. His latest Read More …
Mark McKergow used this metaphor as a way to engage with other members of teams, organizations, communities, and movements. I read Host: Six New Roles of Engagement from the perspective of a sales and marketing person. I felt it added great lessons about when to and when not to engage with a customer/prospect. Mark’s other book, The Read More …
Drawing on her experiences with Fortune 500 companies, public radio, filmmaking, and more, Donna Lichaw helps you navigate the oft-treacherous waters of product development. Donna helps you not just to tell stories or use stories to promote your product, but to build your products as if they were stories themselves. Her book, The User’s Journey: Storymapping Products That People Love shows Read More …
Debbie McAllister of Hansei Coaching helps healthcare leaders through the heart and mind transformation of becoming a teacher so that they can develop their people into engaged problem solvers using the Plan Do Study Act (PDSA) cycle to eliminate patient harm. She uses the Lean foundation of respect for people, servant leadership, and intuition to integrate Read More …
This may seem like old-hat for many but visiting the basics of Systems Learning can be an excellent exercise, especially for someone that has not experienced it before. In the world of automation and big data, we have an abundance of information that we are acquiring. At a high level, it is more about what Read More …