Managing Customer Value
I have always thought Hansei or Reflection was a key part of Lean thinking. I talk about it as part of introducing CAP-Do in the video below. Slides of the above Presentation If you have not purchased CAP- Do, it is available for download as a PDF. P.S. Peter Senge calls this process Presencing Read More …
Dana Sednek Bowler specializes in eLearning, virtual meetings/collaboration, project management, analytics tools & strategies, and leadership facilitation. She puts these skills to work at Interaction Associates as the online learning manager. Related Podcast and Transcription: Working Online An excerpt from the podcast: Joe: Take the person who works online, all the time. Let’s say, out Read More …
The book, Zero to One: Notes on Startups, or How to Build the Future, presents a new way of thinking about innovation: it starts by learning to ask the questions that lead you to find value in unexpected places. From the book: The next Bill Gates will not build an operating system. The next Larry Read More …
In Kanban, we talk about how important it is to manage our work in process. In fact Jim Benson’s latest book is on that topic, Why Limit WIP: We are Drowning in Work (MemeMachine Series) (Volume 2). I have always thought that it was just as important for Sales People to manage their Work in Read More …
David Veech is the founding member of the Institute for Lean Systems and serves as its Executive Director. In this Podcast/Transcription: The Fun Side of Standard Work, I asked him about role players. Joe: So you are saying that when you are building the team, you really do have to identify maybe even the roles Read More …
Edison was genius, but not a lone genius. Sarah Caldicott documented that team work in the book Midnight Lunch: The 4 Phases of Team Collaboration Success from Thomas Edison’s Lab. I asked her about those 4 phases in a past podcast. Related Podcast and Transcription: Teamwork: The Edison Way An excerpt from the podcast: Joseph: Read More …