Managing Customer Value
Often times, I wonder if software developers are really deploying something or just winging it. So, who better to ask than Mary and Tom Poppendieck. Related Podcast and Transcription: Leaders in Lean Software Knowledge Joe: Data is still king though, isn’t it? I mean, we have to deploy something. We have to be able to measure Read More …
Radical management is a fundamentally different approach to management, with seven inter-locking principles of continuous innovation. Steve Denning author of The Leader’s Guide to Radical Management: Reinventing the Workplace for the 21st Century discussed this in a podcast with me. Below is an excerpt from the podcast. Related Podcast and Transcription: Leadership using Agile Methods Read More …
John Goodman has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word of mouth and the bottom-line impact of consumer education sponsored by Coca-Cola USA. John’s new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes Read More …
John Goodman’s new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes John’s Customer Service expertise and puts it into a digital context. John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word Read More …
Co-author Maritza van den Heuvel co-author of Beyond Agile: Tales of Continuous Improvement, a publication of Modus Cooperandi discussed Scrum and Corey Ladas’s contributions to Kanban. Related Podcast and Transcription: Tales of Continuous Improvement Joe: You’re still working in a Scrum discipline, I think. Is there still merit in that process or in using both? Maritza: Read More …
Before Personal Kanban was published, I had Jim Benson on the podcast talking about team work. During the podcast I asked, “I noticed, on your website, where you talk about if you optimize your team and not your people, you’re not really optimized. I really like that statement. We all realize we have to make the Read More …