thru Adaptive Marketing Practices
In a 2-part podcast next week, I have Bob Petruska, author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters and Mick Wilz, Director of Enterprise Excellence and Co-Owner of Sur-Seal Corporation. Mick, co-owner of Sur-Seal Corporation, began his own journey to personal and business excellence about five years ago by Read More …
Annette Simmons wrote the book, The Story Factor (2nd Revised Edition), and a hidden gem, Territorial Games. The Story Factor became a classic when 800-CEO-READ named it in their book as one of The 100 Best Business Books of All Time (Penguin, 2009). Annette is the founder of Group Process Consulting. Related Podcast and Transcription: Read More …
In sales, I like to break things down to the simplest component. Selling is tough enough without making complicated with all these forms, scripts and procedures. Most of the things I try to develop are attempts to make qualitative judgments within a sales call or a dialogue. The best skill of course you can have Read More …
I have started to use this term more and more as time goes on. It is a term that I learned from the Outcome based thinking crowd that defines Boundary Partners as anyone that the project influences. I like to bring it a little closer to home and define it is anyone that will assist Read More …
Outside of blogging and podcasting, I do actually get a few real jobs that typically involve creating workflows to assist in managing and implement a change. This is done a variety of ways, and I take little credit for any success. I have followed John Kotter’s 8-Step Process for Change introduced in Leading Change as closely Read More …
Annette Simmons wrote the book, The Story Factor (2nd Revised Edition), and a hidden gem, Territorial Games. The Story Factor became a classic when 800-CEO-READ named it in their book as one of The 100 Best Business Books of All Time (Penguin, 2009). Annette is the founder of Group Process Consulting. One of the gems Read More …