Managing Customer Value
The other day I wrote a blog post, The Starting Point for Lean Sales and Marketing that briefly described how I would start introducing Lean to Sales and Marketing. The A3 was buried in a link and it was suggested that I create a blog post since it has received a good deal of attention Read More …
I had the pleasure of interviewing one of the noted experts in the Lean Community, Dan Jones. Dan is a management thought leader and advisor on applying lean, process thinking to every type of business across the world. He is the founding Chairman of the Lean Enterprise Academy www.leanuk.org in the UK, dedicated to pushing Read More …
Lean Solutions was written several years ago expanding the principles of Lean to consumption. The authors, Womack and Jones detailed a Lean roadmap and ask companies to start providing the goods and services consumers actually want, when and where they wanted them and without burden to the consumer. The authors provided compelling examples ranging from Read More …
Professor Daniel T Jones presents “Pushing the Frontiers: the next challenges for Lean Thinking” at the Lean Summit 2011. This video is an excellent demonstration of applications of Service Dominant Logic Thinking (Vargo and Lusch (2006). Daniel Jones is a management thought leader and advisor on applying lean, process thinking to every type of business Read More …
Cellular manufacturing is one of the most powerful Lean tools. It will allow for smaller lot production, quality improvements, and shorter lead times and simplifies the implementation of pull. Typical manufacturing systems had the same machines all grouped together and as a result batch type manufacturing was developed. As manufacturers developed cellular systems, they found Read More …
At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work, and will be more loyal to your company. And they will have great service stories to share with the world.” In Read More …