Managing Customer Value
Tracey Richardson’s How to implement “Lean Thinking” in a Business is my third and final blog review for the John Hunter’s Curious Cat Management Improvement Blog Carnival. Tracey is a trainer, consultant and principal of Teaching Lean Inc. She has 22 years of Lean experience and worked at Toyota Motor Manufacturing KY as a team Read More …
When are Lean Thinking, A3 Problem Solving, PDCA, Kaizen and Continuous Improvement not enough? There is actually a time when considering small incremental improvements are the wrong thing to do. When you are dealing with a high degree of uncertainty, there still needs to be a process in place. If not, you may end up Read More …
This mind map predates my commitment to Lean Thinking and particular to the PDCA and A3 processes. This Problem Solving mind map is still useful as an effective reminder of a few of the errors that we make during the problem solving process. A good reminder even for a member or the facilitator of a Read More …
It’s tough to implement a philosophy. Most of us whether we care to admit it or not were introduced to Lean, Six Sigma and even Design Thinking through a set of tools. I have written two posts on this subject, a guest blog post on Tim McMahon’s Lean Journey blog titled, Lean Sales and Marketing Read More …
Do you try to quickly to get to why? The purpose of most questioning is to stimulate reflective thinking by probing for needs and concerns. Instead of probing with the 5 why’s try a more subtle approach or architecture for your sales and marketing. In the paper, The Art and Architecture of Powerful Questions by Read More …
A few reasons to consider the Lean Marketing House book: Is there a reason to use Lean in Sales and Marketing? Do you have to be practicing Lean in the rest of the company? Is Lean Marketing the same as Agile Marketing? How does A3 problem solving relate to Marketing? Why is Social Media so Read More …