Managing Customer Value
Joe: Well, in a startup world, where you’re kind of always marketing towards customer development and product market fit and, we stay pretty focused in that. Is there an ‘Aha’ moment for a company or a time when we start shifting gears and start thinking about their brand? Laurel Mintz: I think that that’s a Read More …
I seldom post Ted Videos anymore to my blog but this video speaks to how the interaction between user and designer (this time an architect) in something as massive as a building has changed. A wonderful description that I hope you enjoy as much as I did. An excerpt for the video: Because it doesn’t Read More …
The System Director of Performance Improvement at Baptist Memorial Healthcare in Memphis, Tennessee, Skip Steward, is my guest this week for the second of a two-part podcast. The first podcast was Is TWI A Good Training Method for the Healthcare Field? Skip has a variety of accomplishments, qualifications and certifications in the quality improvement field Read More …
Kim Robertson is the author of over 100 discipline specific training packages, 3 fiction books and articles for CM Trends and various other trade publications from industrial arts to Configuration Management. His latest collaboration Configuration Management: Theory, Practice, and Application is available for pre-order on Amazon.com. Contact Kim through LinkedIn or Kim.Robertsonatvaluetransformdotcom. His interests in Read More …
Alan Mossman of The Change Business trained as an architect and worked for many years in management and organization development. He only returned to construction in 2000 building on his knowledge and understanding of collaboration, systems thinking, quality and lean. I asked Alan about the promised conversation cycle. Related Podcast and transcription: A Lean Project Read More …
To some, Dota 2 is just a video game. To Peter “PPD” Dager, it’s a career. Watch as PPD prepares for the biggest video game tournament to ever take place, The International 4: a 10 million dollar gaming tournament in Seattle where the best Dota 2 teams in the world compete for the largest e-sports Read More …