Managing Customer Value
Benjamin Taylor is a founder and managing partner at RedQuadrant. He is passionate about systems thinking, customer-led transformation, lean, and generally thinking about better ways to run and lead organisations. He holds a lean six sigma black belt and is accredited to run the power+systems organisation workshop and ‘when cultures meet’ workshop. Benjamin is a visiting Read More …
Roger Schank wrote a book, The Creative Attitude: Learning to Ask and Answer the Right Questions: a few years ago that still is one of the better books that I have found on asking the right questions. From an Amazon review, “He describes how we think unconsciously using scripts. It is when this script fails do Read More …
Paul Yandell is President of Value Stream Focus and has successful and varied manufacturing and operations experience in companies ranging from startups to multinationals. He led a Lean Transformation driven by middle management and I ask him the following question: Related Podcast and Transcription: Speak to Middle Managers Joe: I think that’s what’s so important Read More …
This talk integrates Dave Snowden’s Cynefin Framework with Gunderson and Holling’s Cycle of Adaptive Change. This adds the time dimension to Snowden’s Framework and adds a strategic knowledge dimension to the Cycle of Adaptive Change. This provides queues for knowledge and action during different kinds of transition, which provides a theory-driven evidence base for strategic Read More …
Do you really expect a CEO to lead a Lean Transformation? Why should you even expect upper management to sign off on the transformation before you prove the value of it? Time and time again, I have always heard the failure of any transformation, Lean, Six Sigma or practically any methodology to be the fault Read More …
On the Business901 Podcast I had the pleasure of interviewing Robert(Bob) Weiner, Chief Executive Officer of PAS Technologies Inc, Bob is renowned as an expert in implementing Lean and Six Sigma on a global scale with incredible speed and remarkable sustained results. PAS moved to the top of their field by installing a Lean culture Read More …