In my post Lean needs Marketing, more than Marketing needs Lean!, I found a striking resemblance between the Toyota Supplier hierarchy depicted by Liker and Meier (The Toyota Way Fieldbook) and the Economic Pyramid model of Pines and Gilmore (The Experience Economy). I was intrigued how that fit into the discussion that the authors of Read More …
Barbara Fredrickson shares her research on the ideal ratio of positive to negative emotions, and offers suggestions for how to flourish in life. This is a great talk and you will take away a few treasures. Yesterday’s post, Can People Change? added some additional insight. Dr. Barbara Fredrickson is a world renowned researcher and in Read More …
Barbara Fredrickson describes how people can change on a fundamental level by changing how they interpret their lot in life. Dr. Barbara Fredrickson is a world renowned researcher and in her latest book, Positivity: Top-Notch Research Reveals the 3 to 1 Ratio That Will Change Your Life gives you lab-tested tools necessary to create a Read More …
Next weeks Business901 podcast guest is Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry Read More …
Anthony Mano, a Catalyst with Profero, Inc. was interviewed in the Business901 podcast, Tricks from the Trenches on applying Hoshin Kanri. This is a transcription of the podcast. Anthony Manos through Profero, Inc.provides professional consulting services, implementation, coaching and training to a wide variety of organizations, large and small, private and public, in many industries Read More …
Becoming customer centric requires an organization to understand the emotional needs and difficulties of their prospects and customers (only the term “customer” will be used for the balance of the blog post). I have recently done a series of blog posts on empathy (The Role of Empathy in Design), that goes deeper into this subject. Read More …