Engaging Front-Line Staff with Kaizen

Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast. You can read an excerpt from the podcast, Engaging People in Healthcare with Kaizen. The book focuses on the methods of daily continuous improvement, or “Kaizen,” for healthcare professionals and organizations. I would Read More …

Engaging People in Healthcare with Kaizen

In next week’s podcast, I have authors Joe Swartz and Mark Graban discussing their new book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. The book centers on healthcare, however, I believe many of the “lessons to be learned” can be applied to anyone in continuous improvement. An excerpt from the podcast (Listen to Read More …

Lean Supply Chain Thoughts

Paul Myerson was my guest on the Business901 Podcast, Extending Lean Supply Chain Thinking. Paul recently authored Lean Supply Chain and Logistics Management, a practical guide that will assist you in leveraging your improvements to both vendors and customers. Along the way, you may pick a few other Lean Tips to improve operations in general. Read More …

Why is ‘x’ the unknown?

I have always believed that history was important. And if you are in the quality field or more specifically a Lean Six Sigma person it is hard to believe that “X” is not important to you. Why is ‘x’ the symbol for an unknown? In this short and funny talk, Terry Moore gives the surprising Read More …

An Appreciative look at the Seven Signs of Value

In addition to my Tuesday Podcast this week with Paul Myerson, author of Lean Supply Chain and Logistics Management, I will host a Thursday podcast with David Shaked of Almond-Insight.  David is a leading proponent of Strength-Based Lean Six Sigma. This is an excerpt of the podcast where we discussed this article, The Seven Signs Read More …

Use Desired Effects to find Root Cause

Since being introduced to Appreciative Inquiry by Ankit Patel principal partner with The Lean Way Consulting, I have used it quite extensively. Starting with visioning positive outcomes and working backwards to find a way to achieve these many times uncovers root causes of existing problems. I find conflicting viewpoints of this process with many Lean Read More …