The thought process that I try to embed in Lean Service Design can be summed up in one word: Empathy! It is a major differentiator between the traditional process methodologies of Six Sigma, and I say this tongue–in-cheek, Lean. Seldom when you search (like never) the index of books on Design for Six Sigma, Lean Read More …
Many think that Value Stream Mapping is for the Lean people and Process Mapping is for Six Sigma. I was surprised by the answer to a similar question that I ask Ben Graham. Ben is President of The Ben Graham Corporation and author of the book Detail Process Charting: Speaking the Language of Process. I Read More …
Storyboarding is a popular way of transferring the details of a Lean or a Six Sigma project to a graphical representation. Very much like your child’s fifth grade science fair project. The purpose is to summarize your team’s efforts and let other people outside of the team understand them. In some instances, a Lean A3 Read More …
Transmedia Storytelling is a story experience both for and with an audience that unfolds over several media channels. Author Andrea Phillips provides a fantastic introduction in this podcast and in her new book, A Creator’s Guide to Transmedia Storytelling. A previous written excerpt can be found at, The Future of Simulation Games: Transmedia Storytelling. The Read More …
Personal Profile My Job Experience includes: Author: Lean Marketing House, Marketing w/A3, Marketing w/PDCA, Lean Engagement Team, CAP-Do, Lean Service Design Speaker: Lean Services, Lean Sales & Marketing, Problem Diagnostics, Service Design 2005 to Present: Business901: Lean Services, Sales and Marketing Consulting firm 2005 to 2011: Owner of Wild Hare Décor, a home furnishing store Read More …
Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast, Engaging Front-Line Staff with Kaizen. Below is a transcription of the podcast. From the Book Description: Healthcare Kaizen focuses on the principles and methods of daily continuous improvement, or Kaizen, for healthcare professionals Read More …