Managing Customer Value
Customer value mapping is a qualitative approach that looks at the perceived value of a product or service from the customer’s perspective. What is customer value mapping? Customer value mapping is a qualitative approach that looks at the perceived value of a product or service from the customer’s perspective. This article will cover the following Read More …
Understanding Customer Value: In business, customer value is essential to success. If you don’t know what your customers value, how can you give it to them? And yet, despite its importance, customer value is often misunderstood or ignored altogether. In this article, we’ll explore the concept of customer value, why it’s important, and some of Read More …
As we all know, organizational change is hard. In addition to managing the practical aspects of any transformation—budget, headcount, timeline—there is the challenge of getting everyone on board. To successfully socialize an initiative and create buy-in, leaders need to tell a story that engages employees and helps them understand how the initiative will improve their Read More …
How Most Companies Fall Short Of Understanding What Buyers Value: Most companies understand the importance of understanding what their buyers want and need. However, many companies fall short of actually understanding what their buyers value. The problem is that traditional research methods often don’t provide the insight needed to understand buyer behavior. The Problem With Traditional Read More …
What is customer value analysis? In business, it is essential to understand what your customers want and need from your product or service. This is where customer value analysis comes in. Customer value analysis identifies and assesses the relative worth that customers assign to a product or service. In other words, it helps businesses understand Read More …
Socratic questioning is a technique used to stimulate critical thinking and purposefully incite opposing viewpoints to spark debate, new ideas, and research. Socratic questioning is a curious style of dialogue that encourages critical thinking and an exchange of ideas. Research has shown that using Socratic induction can lead to more nuanced insights about a topic Read More …