Adam Kahane is an international consultant, facilitating multi-stakeholders and complex negotiations. Best selling author of Solving Tough Problems and Power and Love, he shares his lesson learnt about the need of balancing the two forces of Power and Love.
What most people think is that it is the culture that is difficult to change. However, it is the existing structure that prevents culture change. If we want improvement or dramatic leaps in sales seldom can it be done with existing structure. It requires additional influence which equates to a cooperative structure both internally and externally. The best model that I have found to do this is the Lean model of Leader Standard Work explained in David Mann’s book, Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition, Second Edition.
This is what my new eBook CAP-Do (More Info) discusses, The change that is needed in the conversation between the supply and demand side. The change in structure of that overlapping responsibility. That area where we struggle to maintain balance between power and love. What makes CAP-Do so attractive is that it assumes we do not have the answers. It allows us to create a systematic way to address the problems (pain) or opportunities (gain) from the use of our products and services.