Managing customer value can create efficiencies and help improve a company’s bottom line in several ways. When applied across an organization, it can benefit all aspects of the business, from increased adoption and customer loyalty to improved bottom-line results. CVM drives adoption by listening to customers and their wants and needs. It also creates loyalty Read More …
Sales have changed dramatically in recent years, and salespeople must learn to adapt to the emerging landscape to unlock success. From technology to customer expectations, salespeople must have the skills and mindset necessary to navigate change and provide effective support. The modern sales environment is filled with challenges that salespeople must navigate to succeed. Businesses increasingly Read More …
When designing a product or service, businesses must consider not just what features and benefits consumers will appreciate but also how much the customer will value these features and benefits. Value is a key component of any successful business, but entrepreneurs often overlook it when launching a new venture. If you’re not familiar with the Read More …
The days of marketing solely relying on glossy print campaigns and commercials are long gone. With the rise of artificial intelligence (AI), marketing is now tasked with incorporating AI into its overall strategy to remain competitive. In a 2017 (a half a decade ago) study by Narrative Science, 62 percent of businesses said they planned Read More …
When deciding how to enter a market, it is important to pay attention to existing trends, customer needs and desires, competitors, and your business capabilities. A new market entry can be a long and difficult process if you don’t properly assess the risks and opportunities that come with it. Here are some strategies for joining Read More …
Being able to connect with customers in meaningful ways and gain insight into their experiences has become a key goal for companies wanting to create positive customer relationships. Narrative is a powerful tool for understanding customers, learning from their experiences, and ultimately creating successful brand efforts. This article will explore the benefits of capturing customers’ Read More …