Dave Malouf, @daveixd, is currently the Manager of Product Design at Rackspace, the open hosting company (RAX). They are responsible for all the administrative control panels for our 
Infrastructure as a Service, Management as a Service, Platform as a Service, and Networks as a Service system. Dave has been working primarily in Internet front-end design for the past 20 years.
Dave also worked as a Professor of Interaction Design in the Industrial Design Department at the Savannah College of Art & Design (SCAD). This prompted a question from me about why the term Service Design is not popularized in the United States as much as it has taken hold in Europe. He started out discussing how service is looked at in the U.S. but then made this salient point about Service Design.