This ASQ 2013 Service Conference provides how-to’s, step-by-step advice, and the latest in service delivery methods and networking opportunities. Speakers will engage you on topics to help organizations improve customer service, reduce costs, and build both customer loyalty and satisfaction. Join us in Las Vegas for two days of networking and discovery.
22nd Annual Service Quality Conference
October 7–8, 2013 • Las Vegas, NV
THEME: Seizing the Competitive Advantage with Service Quality
Register by August 26, 2013 to receive the early bird rate of $645.
REGISTER: Program details are now listed on the site. To or get more information, visit asq.org/sqd or call 800-248-1946. If you are from outside of the United States of Canada, please call +1-414-272-8575.
I have the pleasure of participating in the conference and will be giving a sixty-minute presentation on Lean Service Design. I encourage you to review the Business901 training section on the subject, Lean Service Design Trilogy. My presentation will be building on this section and offering a unique perspective on applying Lean to the Service Design Field. I will also be interviewing a few of the presenters on the Business901 podcast in the upcoming month.
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